The Wellbeing and Disability Service will be closed for the winter holiday period from 24th December 2025 to 5th January 2026.
The Student Support Form will be closed 23rd December 2025 to 5th January 2026.
If you need support during this period, our webpage has self-help resources which you can access. There is also still a range of support options available:
Student Space – A dedicated support space for students in higher education including text and webchat support from trained volunteers, as well as information and tools to help you.
Togetherall – A free, online mental health service where you can anonymously access support 24/7 with trained clinicians, as well as a range of helpful tools and resources. It is a safe place online to get things off your chest, have conversations, express yourself creatively and learn how to manage your mental health.
If you feel that you urgently need help with your difficulties, it is important that you contact your GP, visit your nearest hospital emergency department or call NHS Wales on 111 to access any statutory care and support you may need. Our Help in a Crisis webpage also provides further information.
If you need information or you're worried about something, feel upset or confused, or you just want to talk to someone, you can contact the Samaritans by calling 116 123 from the UK, or email jo@samaritans.org.
Support
If you feel that you need support from the Wellbeing and Disability Service, please complete a Student Support Form.
Once your form has been reviewed, we will be in touch to advise you further about the next steps.
Enquiries
The best way to contact the Wellbeing and Disability Service is by email as this allows us to easily direct queries to the right area: wellbeingdisability@swansea.ac.uk
Our response time for emails is typically 3 working days but this may be longer during busy periods.
The University Switchboard can be contacted on 01792 205678. If transferred, our support team operates Monday to Friday, 9am – 1pm and 2pm – 4pm. We cannot transfer calls to individual practitioners or counsellors unless prearranged as this may disrupt appointments. If you do need to contact a specific member of staff, please email us and we will ensure your query is passed on.
Please note, we are not open on bank holidays.
Appointments
Please arrive no more than 5 minutes before your scheduled appointment time.
If your appointment is at the Wellbeing and Disability Service on Singleton Campus, our Reception is Room 941 Talbot Building.
The most accessible way to get to us is to enter Faraday Building off the Mall and go to the end of the long corridor straight ahead of you. Turn right through brown double doors, and our Reception is 5 doors down on the left. Campus maps are available.
Please be reminded that we are an appointment-only Service and do not offer drop-ins. To request an appointment, please see the relevant Support sections above.
